West Brom have turned down a "final" offer from Luton Town for goalkeeper Alex Palmer, BBC WM reports.
He established himself in Albion's first team last season, playing 25 games - including both against Luton.
"This was a situation I didn't expect. When these things happen, the club needs to show the right reaction," head coach Carlos Corberan said.
"The only thing I know is the club received the offer and moved it immediately to Alex. Now it is the moment where they are about waiting [for] the consequences, or the possibilities, of the offer, but it's totally out of my responsibilities.