WASHINGTON — The nation’s 988 hotline, intended to help anyone experiencing a mental health emergency, was back up and running Friday after a daylong outage.
The call service, which was launched in July, was restored shortly before midnight on Thursday. People experiencing a mental health crisis were still able to reach a mental health counselor by texting 988 or by visiting 988lifeline.org to start a chat.
The federal government is investigating the hotline’s outage, Health and Human Services spokeswoman Sarah Lovenheim said in a tweet late Thursday night.
“While HHS and VA immediately acted to provide support to 988 callers via text, chat, and alternate numbers, the disruption of phone service was unacceptable, and HHS continues to investigate the root cause of the outage,” she tweeted, referencing the acronym for Veterans Affairs.