A mom chaperoning Girl Scouts to see a Christmas event at Radio Music Hall last month was kicked out after facial recognition software identified her as an employee of a New Jersey law firm battling the venue’s owner.
Kelly Conlon was refused entry despite having a ticket to the Rockettes Christmas Spectacular, and she was picked up by the software less than a minute after entering the venue.
“It was pretty simultaneous, I think, to me, going through the metal detector, that I heard over an intercom or loudspeaker. I heard them say ‘woman with long dark hair and a grey scarf,’” Ms.