Draper • The message to employees at Wednesday’s grand opening of StubHub’s new customer service office was clear: You’re here to make people happy.
Videos showed people going crazy when they found out they’d been able to get tickets to something they were dying to see.
“You saw the reactions,” StubHub’s head of global customer experience, Daron Fowlks, said over a microphone to many of the “couple hundred” employees gathered to celebrate the arrival of another big-name, tech-oriented company, one that’s part of the eBay family.
“How many of you have ever had an experience like that?