Warm beer, poor selection and long checkout lines. A new survey shows that customers at Utah’s state-run liquor stores seem to have the same old gripes.
While tough to hear — again — officials with the Utah Department of Alcoholic Beverage Control say they welcome the comments that are coming through a new customer feedback survey.
“We want to resolve concerns if we can,” said DABC Deputy Director Cade Meier, "and provide better service overall.”
Two months ago, the DABC launched a new online survey tool on its website. It allows customers to comment on service, product selection, availability and their overall liquor-shopping experience.