There was a loud bang, and suddenly the Southwest Airlines jet rolled 41 degrees to the left. Smoke began to fill the cabin, and flight attendants rushed row by row to make sure all passengers could get oxygen from their masks.
When flight attendant Rachel Fernheimer got to row 14, she saw a woman still restrained by her lap belt but with her head, torso and arm hanging out a window.
Fernheimer grabbed one of the woman's legs while flight attendant Seanique Mallory grabbed her lower body. They described being unable to bring the woman back in the plane until two male passengers stepped in to help.