When the Yankees announced that they were overhauling their ticketing system this season — introducing mobile ticketing and no longer accepting print-at-home tickets — they said it was to enhance the fan experience.
But that has hardly been the case for the fans camped out at the Yankee Stadium customer service window before each game, having been unable to get into the ballpark because of a problem with the tickets on their phones or turned away at the gate with tickets they printed at home or at work.
Ultimately, most of the fans have their problems resolved, but not before standing in lines while the game goes on without them.