Stoke City technical director Jon Walters is helping head coach Narcis Pelach lead a top to bottom reset of the club to pave the way for future progress.
Walters has been in post since April, five months before Pelach arrived from Norwich City, and he told BBC Radio Stoke they are trying to change the mindset after six and half seasons in the Championship.
The former Stoke, Bolton and Ipswich forward said of his job: "Every day just rolls into the next, it's literally 24 hours, non-stop, it's the challenge of something new every day, you're firefighting for a lot of it, dealing with problems, that's the role, trying to bring people together.