Dear Watchdog:
I’ve been trying to get my roof replaced after a June 2018 hail storm. I’m retired military, and I have been with USAA since 1992 because it was an insurance company that offered favorable rates to their customers that were affiliated with the military. They have always been a fair and honest company until recently.
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USAA sent their adjuster to my house. The adjuster told me when he arrived that hail had not even hit our side of the city. They said any hail damage wasn’t enough. USAA denied my claim.
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I contacted an independent appraiser.