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All Care Therapies hiring Senior Customer Service Manager in Cerritos, CA | LinkedIn (2024)

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All Care Therapies Cerritos, CA

All Care Therapies Cerritos, CA

23 hours ago

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Job DescriptionYou will be responsible for a call center team from our California HQ in this role. This position will support US-based and international agents in communicating with clients and/or caregivers; converting referrals into confirmed sessions; scheduling and maintaining medical records following Federal, State, and County guidelines, as well as following our established policies and procedures.

Lead and manage teams in coordinating services for clients in a timely manner

Develop and implement call center operational strategies to meet or exceed performance targets, including service levels, response times, and quality metrics.