All Care Therapies Cerritos, CA
All Care Therapies Cerritos, CA
23 hours ago
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Job DescriptionYou will be responsible for a call center team from our California HQ in this role. This position will support US-based and international agents in communicating with clients and/or caregivers; converting referrals into confirmed sessions; scheduling and maintaining medical records following Federal, State, and County guidelines, as well as following our established policies and procedures.
Lead and manage teams in coordinating services for clients in a timely manner
Develop and implement call center operational strategies to meet or exceed performance targets, including service levels, response times, and quality metrics.