Dear Ann Cannon • I work in retail, have done so for many years. Recently one of our young employees segued from one part of the business to the on-site piece. He has been a stellar off-site employee, but in the building, he is a busybody know-it-all. And he interrupts anyone and everyone. It’s exhausting. The business relies very heavily on the relationships between customer and staff, and his behaviors seem to have a negative impact on staff and sometimes (I think) the customer.
How do I address this? We would like to keep him on staff because we have invested a fair amount of time in him.