Lou Duco didn’t hesitate.
A few years ago, when a female hockey fan dropped her cell phone beneath the retractable seats at PPG Paints Arena, Mr. Duco rustled through the dust, dirt and trash to retrieve it, ripping his suit in the process.
“Wouldn’t everybody?” Mr. Duco said. “That’s what we’re here for.”
Truth be told, Mr. Duco’s here for a lot more than finding lost phones or any of the other tasks he performs nightly as the concierge at Suite 66, the high-end club across from the Penguins’ dressing room that the organization uses to entertain its top clients, co-owners, upper management and players.