Twilio is a cloud communications platform that has been revolutionizing the way businesses interact with their customers. With its integration of artificial intelligence (AI) for natural language processing, Twilio has taken customer engagement to a whole new level. Here are five ways Twilio’s AI integration enhances customer engagement.
1. Personalized Communication
One of the biggest advantages of Twilio’s AI integration is its ability to personalize communication with customers. With natural language processing, Twilio can understand the intent behind a customer’s message and respond accordingly. This means that businesses can provide personalized responses to their customers, making them feel valued and heard.