Daiwa Securities Group, a Japanese investment bank, has recently embraced the use of ChatGPT AI chatbot, a technology that has been shunned by Wall Street banks. The integration of this technology has been a success for Daiwa, and it has been instrumental in enhancing the bank’s customer service experience.
The ChatGPT AI chatbot is an artificial intelligence technology that is designed to mimic human conversation. It is capable of understanding natural language and responding to customer queries in real-time. The technology has been hailed as a game-changer in the banking industry, as it allows banks to provide 24/7 customer service without the need for human intervention.