Artificial Intelligence (AI) has been a buzzword in the business world for quite some time now. It has been touted as a game-changer in various industries, including the service industry. The service industry, which includes businesses that provide intangible products or services to customers, has been quick to adopt AI to enhance customer experience and service delivery.
AI has the potential to transform the way businesses interact with their customers. By leveraging AI, businesses can personalize their services, improve response times, and provide round-the-clock support. AI-powered chatbots, for instance, can handle customer queries and complaints in real-time, freeing up human agents to focus on more complex issues.