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Keeping the Cowboys Cool, as N.F.L. Takes the Heat

FRISCO, Tex. — Charlotte Jones Anderson got the phone call that every football parent dreads. It was a Thursday afternoon, and she was about to catch a ride to an important work event when the high school coach called. Her 16-year-old son had broken his collarbone during practice and would need surgery. Ms. Anderson dropped everything and rushed to the hospital, as any football parent would. She took the family helicopter.

Ms. Anderson, 51, is the executive vice president and chief brand officer for the Dallas Cowboys, the National Football League franchise that her father, Jerry Jones, bought in 1989.