Since officially taking over as ACC commissioner last month, Jim Phillips has spent much of his time getting to know people within the league. He likes to ask about family, saying it's a good way to connect. He is trying to build trust, get a lay of the land and absorb feedback from coaches and administrators on what he should prioritize.
Those within the ACC have been blunt with their assessments.
Given this pivotal moment for the conference, ESPN talked with 16 athletic directors and football coaches from across the league in recent weeks. Each one of them believes Phillips is the right man for the job, but they also know his influence could have ripple effects throughout the sport for years to come.