The comments were made to the latest quarterly meeting of the Manchester United Fans’ Forum at Old Trafford on Friday, with Joel joining via video link from the US.
Joel told fan representatives that “a lot of progress” had been made since his first appearance at the Forum last June, when he set out plans for a series of measures to improve dialogue with fans.
Friday’s meeting was attended by several new Forum members who have joined as part of efforts to make the body stronger and more diverse. These included new representatives for under-21 fans, international fans, and the Manchester United Women Supporters’ Club.