Manchester United called the next of kin of beloved late receptionist Kath Phipps to ask about her season tickets just days after her death, a damning report has revealed.
Phipps, who passed away last December at the age of 85, had worked for the club for more than 50 years, having first joined under Sir Matt Busby in September 1968.
After starting out as a switchboard operator, Phipps later took up roles in the stadium offices at Old Trafford and on matchdays, before Sir Alex Ferguson made the popular decision to bring her to United's Carrington training complex in 2000.