The Dodgers on Thursday announced they are offering account credits or — with an additional step — refunds to people who bought tickets through the organization to March and April home games canceled because of Major League Baseball’s shutdown.
The rollout of the message, however, caused some confusion. An outline of the policy on the team’s website, which also was posted on the Dodgers’ Twitter account, did not include the word refund. The only mention of a refund was at the bottom of emails sent to ticket holders.
In the email, people were directed to contact their ticket representative for a refund.