The job stresses of police officers, firefighters and paramedics are well known.
But for those tasked with manning phones to answer calls from scared residents going through some kind of potentially life-threatening trauma, the stresses aren’t as well known.
Detroit Fire Commissioner Eric Jones said the shifts of 911 call center operators can be just as stressful as the duties of more visible first responders.
“Imagine for a moment that every day your job is to listen to a person’s worst day and compound that with having to send someone to help those experiencing their worst day – or their last day,” Jones said Thursday morning at Detroit Public Safety headquarters.