See below for the Cubs’ press release…
The Chicago Cubs were rated first in Overall Guest Experience and Staff Experience in Major League Baseball’s (MLB) Voice of the Consumer Program (VOC), which includes all 30 Clubs. This is an acknowledgement of how the Cubs created the best guest experience at Wrigley Field during the 2023 regular season.
“Our goal is to create the world’s best guest experience for our fans at historic Wrigley Field,” said Cubs Senior Vice President of Operations David Cromwell. “We spent a considerable amount of time over the years listening to fan feedback and making updates to the gameday experience.