Last Friday I wrote about how StubHub’s most recent app update was missing a lot of my favorite features like the “best value” filter. Additionally, the update seemed to have eliminated information like seat numbers. That information is critically important to making an informed decision about where to sit in Wrigley Field due to the poles in the grandstand and well-known sightline issues at the aisles.
However, by far the most troubling thing I uncovered before that piece went live last Friday was StubHub’s decision to pause MLB sales for June 6-9 due to site maintenance, which left a lot of fans unable to use the app to sell or buy tickets from last Monday to Thursday.