State regulators have opened an investigation into concerns about unreliable phone service in a part of southeastern Utah.
The Utah Public Service Commission in late June consolidated two consumer complaints and the inquiry into a single case, since all arise out of quality concerns with Frontier Communications of Utah. The state’s public utilities division has already been looking into these issues, and the commission asked that the agency share the status of its investigation by July 8.
“The next step is for parties to make more specific process updates and recommendations,” Michele Beck, director of the Utah Office of Consumer Services, wrote in an email this week.