Who knew the creators of Mickey Mouse, Snow White and the Little Mermaid could teach the big, bad Ravens a thing or two about entertainment?
The Ravens hired the Disney Institute to train the more than 2,000 gameday employees on how to better work with each other and the fans they serve. The goal is “championship” customer service.
The Ravens have spent about $42 million in M&T Bank Stadium improvements in recent years. This is the next stage in the franchise’s serious goal of providing the best gameday experience in the NFL.
“We’ve made a lot of improvements to the stadium, but it’s not all about bricks and mortar,” said Ravens Senior Vice President of Stadium Operations Roy Sommerhof.